Get Active FAQs

If you have not participated or registered for an Okotoks recreational activity or service in the past, you want to create an account. To set up your online account, click here. We will require an email address which you will use to login. Also required is a mailing address, phone number, and names and birth dates of all family members that will be included on your account. 

If you are unsure whether you have ever participated or registered with Okotoks recreation, we encourage you to attempt to Reset your Password prior to creating a new account. 

If you believe you already have an Okotoks Get Active account, Reset Your Password and enter your email address to request a password reset link. If your email is associated with an existing account, you will receive instructions to reset your password.

If you received the following message: There is an error with your account. Please contact Recreation Client Services for further details, it may be for one of the following reasons: 

• You do not have an account
• Your email address was not included in your previous client account 
• The system is finding a duplicate record 

If you require further assistance to log in, please contact us online or call the number at the bottom of this page.

Log in at okotoks.ca/getactive. Select My Account > My Details.

Click here to reset your password. Enter your email address and click send. If you have an existing account, you will receive an email with further directions. 

If you receive an alert message “The email or password provided is incorrect. Please try again” it means that the email is not associated with an account. If you have used a different email for in the past, please contact us at the number at the bottom of this page to update your email address and we will send you a reset password email. 

If your email is not recognized and you are a new user please Create Account.

Yes. To add additional family members, log in to your account and select My Account > Family Members from the top navigation menu of your screen.

Choose only the owner of the account (not all family members) and then create and confirm your password. To View and Book additional family members, you must be logged in as the Account Group Owner.

You can apply account credits to any purchase in your cart. Please make sure to Log in to your account to view your account balance or account statements.

To book for myself:

1. Login to your account
2. Select View and Book. 
3. Select the amenity and/or activity type. 
4. Select the date and time of the activity. 
5. Select Book Now. 
6. Select User and Book Now. 
7. Review that the participant, date, and time are correct and select Book Now. 
8. Proceed to Checkout for payment.

To book additional family members:

1. Add the first participant.
2. From your Cart, select Continue Shopping. 
3. Re-select the date and time of the activity. 
4. Select Book Now. 
5. Select an additional User and Book Now. 
6. Repeat steps 2-5 for additional family members. 
7. Proceed to Checkout.

You cannot book someone outside of your immediate family. Please encourage your friends or extended family to login and book themselves

Once logged, your My Account home page will show bookings for the family for the next 8 days. If you select My Activities, you'll see all the activities you have booked for yourself and other family members for a date range of your choice.

Registration dates vary throughout the year depending on the season and type of activity. For more information, visit Get Active.

Note: Town of Okotoks and Foothills County residents are eligible to register seven days prior to non-resident public registration. 

Please Log In before browsing courses to ensure you do not have early enrollment issues. If you have not visited us before and do not have an account, please Create an Account today!

Please contact us online or call the number at the bottom of this page and we'll assist you with your account.